Returns & Exchanges

At FitnessFactoryOutlet, we want to ensure your training never stops, which is why we offer a 30-day window for returns on all unused gym equipment and apparel. If your gear isn't the perfect fit for your fitness goals, we'll help you get the right equipment back in your hands.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or use our guest return tool to enter your order number and zip code to start the process.

• 2.
  Pack Your Gear

  Place the unused items back in their original packaging, ensuring all tags are attached and hardware is secured to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the condition of your equipment, we will issue a full refund to your original payment method within 5-7 business days.